The following items are all FINAL sale and cannot be returned to our warehouse:
Monogrammed / Custom / Graphic Items, Holiday Items, Mystery Bags, Hats, Jewelry and bralettes.
Sale Items (including: Doorbusters, Flash Sales, Clearance, and Items with Discounts of 25% or more)
• All returned items must still have the ORIGINAL TAGS on them. Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
--Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
• Merchandise may be returned for STORE CREDIT only within 14 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• All monogrammed, vinyl, or graphic orders are customized and made to order. These orders may take up to 4 business days to process and be ready for shipment, no matter which shipping method is chosen. (During the holiday season, this may take longer due to order volume.)
• Original shipping fees are non-refundable & return shipping is the responsibility of the customer. There is a 10% Restock/Cancellation fee for all orders.
• WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
• Carrier Contact Numbers:
International USPS: 1-800-222-1811
• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.